After moving house there is a chance for any business person to reflect on the performance of all the companies involved. We decided to leave some furniture behind by agreement with the buyer and this was a chance to get the right furnishings to suit the new home. Some of them, like a new bed, were needed in the days before the move, since we knew we would not complete the purchase until the afternoon. That way they could be loaded on to the van in their original packing.
Bed frame - Bensons for Beds. Because nobody normally knows their completion date until a week in advance I had to defer delivery twice. No problem at all, and they sent a text message the night before to remind us about the delivery. Then the driver rang half an hour before arriving. He took the bed upstairs without complaint.

Mattress - a foam memory mattress that is conveniently rolled up for delivery. We ordered this on eBay four days before the move and it was sent the same day. One bad mark, though - my 76 year old Mum took delivery and the driver simply dumped the mattress in the middle of the hallway. She could not move it and had to wait for help.